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Phone Call: 0151 382 7981

Frequently Asked Questions

Make your loved one's day with delightful gift items from Much Obliged Gifts in Widnes, Cheshire. Learn more about how we can help you put a smile on someone's face by reading our list of frequently asked questions. We hope this answers any question you may have, if not, please contact us.

Q: How can we help?
A: We love to hear from you, so please let us know about your positive experiences, any items you really liked, and any areas you think we could improve upon.

Q: Where do you deliver?
A: We are able to deliver goods to anywhere in the UK. Unfortunately, we cannot deliver to addresses outside of the UK or to BFPO addresses.

Q: How long will it take for my order to arrive?
A: Standard delivery is 3 - 5 working days. If you have ordered an item which is being personalised, the delivery time is 7 - 10 working days and will come direct from our supplier.

Q: What is your UK delivery charge?
A: All items are sent second class via Royal Mail. 

Q: What is your returns policy and guarantee?
A: We have a 100% money-back guarantee. If your purchase does not come up to your expectations, please return it to us unused and in its original packaging for a refund or exchange.  Personalised gifts can be returned if they are damaged or misprinted during production.

Q: Why haven't I received my order?
A: Most of our items will be delivered to you within 3 - 5 working days (excluding bank holidays and weekends).  Some items may take a little longer to arrive, especially those that come direct from the supplier.  If you feel that your item has not arrived within the expected period, please contact us.

Q: Is it safe to shop online?
A: Shopping online with us is safe, and we take the utmost care to ensure your personal details remain private. When you enter the checkout process, you will be taken to our secure PayPal™ page.

Q: How can I contact you?
A: The best and fastest contact method is to email us. You can also ring us or mail us directly at the address on our website.